Faq's
We are established retailers in the office furniture sector and have sold home & office furniture on the Internet since 2003. Below we have answered some frequently asked questions (faq’s) which may help you with your query, please browse through them and if you cannot find an answer to suit, you can email your question to us at sales@topofficefurniture.co.uk
You might also find answers to your questions by reading our Trading Terms on the Website.
Please note that reviews given for our products are appreciated and only accepted after careful monitoring.
F.A.Q.
Q: Are there any hidden costs?
A: We generally show all prices on this website ex Vat which will be added at checkout. Delivery is free to all mainland UK non remote post code areas. Please contact us first if unsure.
Q: Is there a minimum order requirement?
A: No. Unless otherwise stated in the item description, there are no minimum order requirements. Orders on our website are for both personal domestic & commercial client sales although for the larger commercial orders, further discounts may be available on application.
Q: Do you have delivery restrictions?
A: Yes. Our standard free delivery does not include the highlands and other remote post code areas and is restricted to the UK mainland only. If you require delivery outside of these areas you need to contact us first to check both availability and any additional cost. All deliveries are to ground floor reception with easy access only.
Q: When can I expect delivery of my order?
A: Delivery of most office chairs from stock is usually completed within one or two working days following the order being placed. If the model purchased proves to be either out of stock or an unduly long wait, for example more than 14 days, then we will advise you. Desks and furniture come as both next day delivery or longer lead times depending on the range, often the item description will advise. Overall we are aware that you would like your order as soon as possible and we do try to accomplish this. Please remember that delivery is to ground floor level and/or front door only.
Where possible we show a typical delivery time in the item descriptions and we politely request that customers avoid contacting us to query delivery dates/times. We do like to be helpful but It is time consuming and costly to follow when asked as it involves contacting third parties who themselves might not be able to offer any accurate information. Your order will have been processed and in transit to you at the earliest possible date following the order being placed unless we have notified you otherwise.
Q: Can I ask for a specific delivery day/time?
A: Unfortunately we do not encourage this as it will involve extra costs on top of what you’ve paid and extra workload for us in organising such. We have looked into this before and we prefer to keep our costs to a minimum and pass that on in the competitive pricing of our products. You get a Free delivery of your order and we try to make that as soon as possible.
Q: What if I am out when the goods are delivered?
A: The carrier will normally leave a card at your delivery address for you to contact them to arrange another delivery day/time. In the case of larger or heavy goods, the carrier will usually contact you before attempting delivery to arrange a mutually suitable day/time.
Q: Can I order goods to try out first and see if I like them?
A: It is possible but not encouraged as it can be expensive. The customer will incur return costs and reasonable charges for the goods being re-warehoused. Also there is a problem that items may need to be assembled by the customer and, considering a returned item would then need to be disassembled and properly re-packaged it would be subject to damage. The cost of repackaging, the carriage for each journey and the potential damage in transit could result with us having a once new item which becomes effectively returned second hand all of which are considered before any refund.
Q: What if I find the same item cheaper elsewhere?
A: All of our products are listed at excellent discounts below their RRP with many priced well below that of our competitors. If however you are considering a purchase and you have seen the same product cheaper on another website, simply email us a link to the item or quote us the price you’ve seen and where you’ve seen it, and we will see if we can not just match, but beat that price. An email is free and could get you a great deal. It is unlikely we can do this after the point of purchase.
Q: Are your products guaranteed?
A: All of our products are covered by our suppliers/manufacturer’s guarantee. Many office furniture products for example have a five year cover, subject to acceptable levels of commercial wear and tear. Guarantees do however vary with each product and will be a minimum of 12 months unless stated otherwise. In addition to our guarantees you have your statutory rights as a consumer.
Q: What methods of payment do you accept?
A: Your first option for a speedy transaction is via our totally secure card service on the website. Simply click the ‘Add to Basket’ button by each item you wish to purchase and then when complete continue to checkout and input your details. Other options come via the contact us page, you can find our address to post a cheque or postal order and finally you can contact us if you wish to arrange a BACS transfer. We welcome Commercial Clients, Schools and Local Authorities to request applications for 30 day account options if they prefer.
Q: What if I order something and there’s a problem?
A: Please let us know by email as soon as possible after taking delivery and we will try to help as soon as possible. Our after sales service can dispatch replacement products or spare parts within 24 hours.
Q: Can I see your products?
A: Many of our items can be found in the high street but we are now solely internet based to enable us to offer such great prices therefore our website is our shop window.
Q: Do you have a shop?
A: We do not have a physical shop, we have had two in the past however selling online is a more efficient business model with far less overheads that allows us to offer a much larger selection and better prices than most retail stores. Please note the comment on showrooms above.
Q: Do your products require assembly?
A: Many products on our website will require some assembly due to packaging for ease of transit. There are also many products that do not require assembly. Instructions will be provided and if you are making a larger order or, for a small additional charge, you might consider our Delivery and Assembly package which is available on a limited number of items. If in any doubt please contact us if you require further details.
Q: What does Leather Faced mean?